At Walker Plumbing and Fire Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect personal information, including but not limited to:

Full name

Contact details (phone number, email address, residential address)

Payment details (for billing purposes)

Any other information necessary for providing our services

2. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you contact us via phone, email, website, or in person

When you complete forms, request quotes, or book services

Through our website when you submit enquiries or use online booking features

From publicly available sources or third parties where necessary and legally permitted

3. Why We Collect Personal Information

We collect personal information to:

Provide, manage, and improve our plumbing services

Process payments and issue invoices

Communicate with you regarding appointments, updates, or service-related matters

Maintain records for administrative, legal, and regulatory purposes

Send marketing or promotional materials (you can opt out at any time) via email, phone or SMS

4. Disclosure of Personal Information

We do not sell your personal information. However, we may disclose it to:

Employees and contractors who assist in delivering our services

Third-party service providers (such as payment processors and IT support)

Regulatory bodies or law enforcement if required by law

Any other party with your express consent

5. Storage and Security of Your Information

We take reasonable steps to secure your personal information from misuse, loss, and unauthorised access, including:

Secure digital storage with restricted access, and multi-factor logins

Industry-standard encryption and firewall protection

Regular security updates and data protection measures

6. Access and Correction of Your Information

You have the right to:

Request access to the personal information we hold about you

Request corrections to ensure your information is accurate and up to date

To make a request, contact us using the details provided below.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill our business and legal obligations. When no longer required, we securely dispose of or de-identify your data.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance user experience and gather insights into website traffic. You can manage cookie preferences through your browser settings.

9. Complaints and Contact Details

If you have concerns about our handling of your personal information, you can contact us at:

Walker Plumbing and Fire Services

Email: [email protected]

We will respond to your complaint promptly and in accordance with our obligations under the Privacy Act.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website. By using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.